At Ruby's Collectables, we prioritize your satisfaction and aim to provide excellent customer care at every step of your shopping experience. Please review our Customer Care policy outlined below:

1. Contact Information: We are readily available to assist you with any inquiries or concerns. You can reach our customer care team via email at info@rubyscollectables.shop during our business hours.

2. Order Processing: Orders are processed promptly, typically within 1-2 business days. You will receive a confirmation email once your order has been dispatched.

3. Returns and Exchanges: All sales are final. NO returns. NO exchanges. 

4. Refunds: NO refunds will be issued.

5. Product Quality: We take pride in the quality of our products. However, we do list used items and all items are sold as is. If any quality is are known they will be listed on the item description.

6. Feedback: We value your feedback and strive to continuously improve our products and services. Please feel free to share your thoughts and suggestions with us.